Returns Policy
We want every order to arrive exactly as you expect. If something isn't right, here's how we'll fix it.
Damaged, faulty or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, we'll gladly replace it or issue a refund. Please contact us within 2 business days of receiving your item so we can sort it out quickly.
What we'll need from you
To process a replacement or refund, please send us:
- Your order number
- A short description of the problem
- Clear photos of the item and the packaging it arrived in
Items must be unopened, unused, and in their original condition with proof of purchase to be eligible.
How it works
Once we've reviewed your photos, we'll confirm the next step by email. In most cases we'll send a replacement straight away, and you won't need to post anything back. If a return is required, we'll send you instructions and cover the cost of the return shipping.
Refunds
Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the funds to appear on your statement, depending on your bank.
Please note
- Claims made more than 2 business days after delivery may not be eligible.
- Items that have been used, washed, or damaged after delivery are not eligible.
- Sale items are covered under the same terms as full-price items.
Contact
Questions about an order? Reach us through the Contact Us page and we'll get back to you within one business day.