Shipping policy

1. Shipping policy

Tracking
Every order is sent with tracking. You'll receive an email with your tracking link as soon as your order is dispatched. Please allow 2 to 3 business days for tracking to show movement, as international parcels can take a little longer to scan into the system.

Processing time
Orders are usually dispatched within 48 hours of being placed. Orders placed on weekends or public holidays are dispatched on the next business day. During sale periods or product launches, dispatch can take an extra 1 to 2 business days.

Delivery times
Please allow 7 to 14 business days for delivery once your order has been dispatched. Most orders arrive sooner, but this is the window we ask you to plan around.

Changes to your order
Once your order has been placed we are unable to make changes, including to items, quantities or the delivery address. Please double-check everything before you check out. If you spot a mistake, contact us straight away and we'll do our best to help, but we can't guarantee changes once an order is in our system.

Delivery issues
If your tracking shows your parcel as delivered but you haven't received it, please check with household members, neighbours and any safe-drop location first, then contact us within 2 business days so we can investigate with the carrier.

If your parcel arrives damaged, keep the packaging and contact us within 2 business days with photos. See our Returns Policy for how we handle damaged, faulty or incorrect items.

Contact
Questions about your delivery? Reach us through the Contact Us page and we'll get back to you within one business day.